Not Sure What You Need? Answer Nine Questions.

You never pay everything up front. Half when we start, less the $250 you already paid; 40% only after you have seen and approved the homepage design; the last 10% when it goes live. If a step never happens, the payment for it never happens either.

Most sites launch four to six weeks after the Discovery meeting. What usually adds time is waiting on photos and text, or handling comments one at a time — so we give you a checklist at kickoff and ask for all your comments on each step at once.

Yes — domain, accounts and edit login are in your name from day one, and we work inside them as a helper you can remove any time. Owning puts two small things in your hands, the yearly domain renewal and your passwords — here is what that means.

Not to us, unless you want one. No retainer, no auto-renewal, nothing to cancel. Hosting is included and stays free for a site like this; your only running cost is the web address, about $11 a year for a .com (an online store adds Shopify's plan; the Instagram feed adds a small feed service from about $5 a month, in your own account). Only heavy video stored on the site itself, or a custom feature that runs on every visit, would move hosting to a paid tier of about $5 a month — and we would let you know before it happens. If you'd rather not touch the site yourself, the optional care plan is $150 a month for up to five small changes and cancels any month.

Because everything is already in your name, there is nothing to hand back. Just ask, and we'll send any remaining files, notes and passwords within 48 hours and remove ourselves from your accounts. Any web developer can pick up where we left off — you are not tied to us or to a platform.

Yes — that is the whole idea. Your site has its own edit page where you change hours, prices, photos, menu items and text; a save is live in about a minute, and every save is kept so anything can be put back. Before launch we sit down with you — in Cantonese or English — and make real changes together. You get a recording of that session and a short written guide in Chinese and English, plus 30 days of support after launch. If you're a Mandarin speaker, the written guide and WeChat make it easy — Roger reads and writes Chinese fluently.

No — we build your site page by page for your business, not from a theme with your logo dropped in. That is why it loads fast, has nothing to update or patch, and costs nothing to keep online. What you pay for is the work a template can't do: pages written from your business, your photos placed properly, old links carried over so Google keeps finding you, Chinese that reads like Chinese, an edit page for the things you'll change, and someone local to teach you.

Those offers can be a fine start for some businesses. They are usually a template with your logo added, hosted on the seller's account, so the real cost shows up later in monthly fees and in what it takes to leave. Our price is the whole price, paid in three milestones, and the site is yours the day it launches. If a simple starter site is all you need right now, we'll tell you so and point you to a good builder.

Maybe not. Those platforms include a basic site with ordering, and if yours is working, we'll say so on the free call. Where a separate site earns its keep: a Chinese version Google can index, pages about your business rather than only a menu, a Google Business Profile that matches, and a site you keep if you ever change your register system. We never replace ordering that works — we link to it. See the comparison →

No one can promise that honestly, so we focus on what earns it: a fast, mobile-first site; correct English and Chinese page structure so Google indexes both; your Google Business Profile set up with a Chinese name, hours and photos; old links redirected on a rebuild. Then we show you the numbers in Google's own tools.

Traditional, standard written Chinese by default — readable by Hong Kong, Taiwanese and mainland customers, written to read the way local customers actually talk. If most of your customers read Simplified, take the Simplified version on its own ($200, AI-translated and proofread by us) or alongside Traditional. Vietnamese, Spanish, Japanese, Korean or any other language is $350 each: translated by AI and checked by us for names, prices and layout, not reviewed by a native speaker — good for welcoming customers and showing hours, services and prices; for legal or medical wording, have a native speaker read it once.

No, never. Ordering, booking and reservations run in systems opened in your own name — Square, Shopify, a reservation service — and are built into your site; the only costs are those systems' own charges — card processing, and for some of them a plan fee — paid to them, not to us. If you already use Chowbus, Fantuan or your register's ordering page, we link to it rather than build a second one.

Not at all — keep them. The apps are where new customers find you; your own site is where regulars can order. Your part: keep your app accounts as they are, tell us which plan tier you're on, and decide whether you'll pass the courier fee to customers. Our part: build ordering into your own site (usually Square's ordering system, opened in your name), link your Fantuan, Chowbus, DoorDash and Uber pages from the site so nothing is lost, print a "order direct and save" QR for bags, receipts and tables, and show you the weekly numbers so you can see orders moving from 30% commission to your own site.

Within one business day, Monday to Saturday. You are talking to Roger — the person who writes, builds and trains. There is no sales team and no hand-off to someone you haven't met. Email, phone, text or WeChat, whichever you prefer.

The care plan is charged monthly whether you use all five changes or none — you are paying for a two-business-day turnaround whenever you need it, plus the yearly checkup. Unused changes do not carry over. If you expect only a few changes a year, pay-as-you-go is the better deal, and we will tell you so.

Yes. Stop with one email, restart with one email, no fee either way. The included yearly checkup is earned after 12 paid months, whether or not they are in a row.